Serena Request Center Mobile provides access to Serena Request Center from supported mobile devices. Serena Request Center Mobile enables users to browse available IT and business service requests and their associated SLAs, and then submit and monitor requests from their mobile devices. Your IT service staff and managers can also easily approve, track, and fulfill requests from their mobile devices.
Users can use Serena Request Center Mobile to:
- Browse the catalog for service requests and submit requests
- Search the catalog for available service requests
- View service requests that they submitted
- Finalize items waiting for approval
The app is preconfigured to access a sample request center. This is to be used for trial purposes only.
Before you can access your own Serena Request Center, an administrator must install and configure Serena Orchestrated Ops 4.0.1 as described in the Serena Orchestrated Ops Installation and Configuration Guide. Administrators can download the required Serena Request Center mobile server piece from support.serena.com. If you do not download and install the latest version of Serena Request Center mobile, your users will see a message that indicates that the server version is not up-to-date.